Checkered Flag BMW

Obsessed with providing excellent service since 1964. Here are some ways we live up to that promise:

1. Personal attention from your own dedicated Service Advisor (ASM)
2. Factory trained Master and ASE-certified technicians
3. Exceptionally professional, clean, and well lit service environments
4. Comfortable waiting areas
5. 24/7 online service appointment scheduling
6. Dedicated Care Center staff
7. Extended Service Hours
8. Saturday Service
9. Complimentary car wash
10. Loaner cars
11. Winners Club E-Specials
12. Fixed Right First Time Guarantee
13. Tire Dealer
14. Lifetime Alignment
15. White Glove detailing services
16. Ask us a technical question

YOUR OWN PERSONAL SERVICE ADVISOR

• Large Service Advisor (ASM) staff at each location dedicated to serving your vehicle needs
• Personal attention from your own dedicated Service Advisor (ASM)
• Contact with the same Service Advisor (ASM) each time you visit
• Your personal Service Advisor (ASM) is familiar with your needs and your vehicle's history
• Courteous, friendly, well trained and knowledgeable staff

FACTORY TRAINED TECHNICIANS

• Current and past model factory trained
• Factory Certified Master Technicians
• ASE trained technicians
• Only we, the Dealer, can make this training claim
• Gives you peace of mind that we know your vehicle better than anyone else

COMFORTABLE WAITING AREAS

• All Checkered Flag waiting areas have WIFI and are well stocked with current magazine and newspapers
• Courtesy PC for your use while waiting for your vehicle service
• Courtesy phone and beverage stations are also available for your convenience

24/7 SERVICE APPOINTMENT SCHEDULING AVAILABLE

• Web based Service scheduling at your convenience, 24 hours per day, 7 days per week, from anywhere in the world. All you need is a PC with an Internet connection
• Uses the same scheduling solution we use in the store for a real time confirmed Service appointment when it is convenient for you
• Receive an email confirmation and reminder of your appointment with a link allowing you to change or cancel when necessary, AND to view your vehicles service history with us.
• No more appointment requests, waiting on a return phone call to schedule. Do it online.

DEDICATED CARE CENTER STAFF

• Dedicated personnel to assist you in scheduling your Service appointment, answer a question about your vehicle, or to update you with the status of your vehicle's repair
• Conveniently available during our regular Service and Parts hours

EXTENDED SERVICE HOURS / SATURDAY SERVICE

• BMW
  • 7:00AM to 7:00PM Monday thru Friday
  • 8:00AM to 1:00PM Saturday
• MINI
  • 7:00AM to 7:00PM Monday thru Friday
  • 8:00AM to 1:00PM Saturday

COMPLIMENTARY CAR WASH

• As a courtesy, we will always wash your car's exterior free of charge every time you bring your car in for servicing

LOANER CARS

• Loaner vehicles, when available, are provided if scheduled at least 2 weeks in advance for qualified repairs. Qualified repairs are services taking more than 1-1/2 hours.
  
• ALL Loaners are based on Availability .
• Must be 21 years old, have a valid driver's license and proof of insurance
• Credit card deposit is required
• Additional restrictions may apply
• REFUELING of loaner vehicles is the responsibility of the customer.
• ALL LOANER vehicles must be returned within 24 hours of repair completion to avoid a $69.95 per day late fee.

WINNERS CLUB E-SPECIALS

• Be part of the Winners Club and receive E-Specials to use in our Parts, Service, and Body Shop when you have provided us your current email address.

FIXED RIGHT FIRST TIME - GUARANTEED*

If you have the same repair concern that we have repaired for you, we will:

• Flat bed tow if necessary to our store
• Provide a rental vehicle for your use
• Deliver your vehicle back to your home or work
• Perform a complimentary Mini detail on your vehicle when completed

*(Same condition/concern within 30 days of original customer paid repair, flat bed towing within 50 miles, up to 2 days rental)

TIRE DEALER

• Tire dealer for most major brands in stock

LIFETIME ALIGNMENT*

• Lifetime Alignment with (4) tire purchase
• Good through tire life (minimum 3/32" tread depth on all tires)

*(Alignment once yearly from date of purchase, repairs needed are extra)

WHITE GLOVE DETAILING SERVICES

• Professional detailing services available at select locations
• Full or Mini detailing packages available
• Interior // Exterior
• Paintless Dent Repair (PDR) available for minor dings that do not require paint repairs

ASK US A TECHNICAL QUESTION

• Most questions answered within 24 hours
• Questions answered by our technical staff based on the information provided by you (in some cases, answers are just our opinions. Have your vehicle diagnosed at a dealership for an exact repair solution)
• Some questions may require additional diagnosis at our Virginia Beach BMW repair center.