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Why would you take your investment anywhere else?


Obsessed with providing excellent service since 1964. Here are some ways we live up to that promise:

  1. Personal attention from your own dedicated Service Advisor (ASM)
  2. Factory trained Master and ASE-certified technicians
  3. Exceptionally professional, clean, and well lit service environments
  4. Comfortable waiting areas
  5. 24/7 online service appointment scheduling
  6. Dedicated Care Center staff
  7. Extended Service Hours
  8. Saturday Service
  9. Complimentary car wash
  10. Loaner cars
  11. Winners Club E-Specials
  12. Fixed Right First Time Guarantee
  13. Tire Dealer
  14. Lifetime Alignment
  15. White Glove detailing services
  16. Ask us a technical question

 

YOUR OWN PERSONAL SERVICE ADVISOR

  • Large Service Advisor (ASM) staff at each location dedicated to serving your vehicle needs
  • Personal attention from your own dedicated Service Advisor (ASM)
  • Contact with the same Service Advisor (ASM) each time you visit
  • Your personal Service Advisor (ASM) is familiar with your needs and your vehicle's history
  • Courteous, friendly, well trained and knowledgeable staff

FACTORY TRAINED TECHNICIANS

  • Current and past model factory trained
  • Factory Certified Master Technicians
  • ASE trained technicians
  • Only we, the Dealer, can make this training claim
  • Gives you peace of mind that we know your vehicle better than anyone else

COMFORTABLE WAITING AREAS

  • All Checkered Flag waiting areas have WIFI and are well stocked with current magazine and newspapers
  • Courtesy PC for your use while waiting for your vehicle service
  • Courtesy phone and beverage stations are also available for your convenience

24/7 SERVICE APPOINTMENT SCHEDULING AVAILABLE

  • Web based Service scheduling at your convenience, 24 hours per day, 7 days per week, from anywhere in the world. All you need is a PC with an Internet connection
  • Uses the same scheduling solution we use in the store for a real time confirmed Service appointment when it is convenient for you
  • Receive an email confirmation and reminder of your appointment with a link allowing you to change or cancel when necessary, AND to view your vehicles service history with us.
  • No more appointment requests, waiting on a return phone call to schedule. Do it online.

DEDICATED CARE CENTER STAFF

  • Dedicated personnel to assist you in scheduling your Service appointment, answer a question about your vehicle, or to update you with the status of your vehicle's repair
  • Conveniently available during our regular Service and Parts hours

EXTENDED SERVICE HOURS / SATURDAY SERVICE

  • BMW
    • 7:00AM to 7:00PM Monday thru Friday
    • 8:00AM to 1:00PM Saturday
  • MINI
    • 7:00AM to 7:00PM Monday thru Friday
    • 8:00AM to 1:00PM Saturday

COMPLIMENTARY CAR WASH

  • As a courtesy, we will always wash your car's exterior free of charge every time you bring your car in for servicing

LOANER CARS

  • Loaner vehicles, when available, are provided if scheduled at least 2 weeks in advance for qualified repairs. Qualified repairs are services taking more than 1-1/2 hours.
  • ALL Loaners are based on Availability .
  • Must be 21 years old, have a valid driver's license and proof of insurance
  • Credit card deposit is required
  • Additional restrictions may apply
  • REFUELING of loaner vehicles is the responsibility of the customer.
  • ALL LOANER vehicles must be returned within 24 hours of repair completion to avoid a $69.95 per day late fee.

WINNERS CLUB E-SPECIALS

  • Be part of the Winners Club and receive E-Specials to use in our Parts, Service, and Body Shop when you have provided us your current email address.

FIXED RIGHT FIRST TIME - GUARANTEED*

If you have the same repair concern that we have repaired for you, we will:

  • Flat bed tow if necessary to our store
  • Provide a rental vehicle for your use
  • Deliver your vehicle back to your home or work
  • Perform a complimentary Mini detail on your vehicle when completed

*(Same condition/concern within 30 days of original customer paid repair, flat bed towing within 50 miles, up to 2 days rental)

TIRE DEALER

  • Tire dealer for most major brands in stock

LIFETIME ALIGNMENT*

  • Lifetime Alignment with (4) tire purchase
  • Good through tire life (minimum 3/32" tread depth on all tires)

*(Alignment once yearly from date of purchase, repairs needed are extra)

WHITE GLOVE DETAILING SERVICES

  • Professional detailing services available at select locations
  • Full or Mini detailing packages available
  • Interior // Exterior
  • Paintless Dent Repair (PDR) available for minor dings that do not require paint repairs

ASK US A TECHNICAL QUESTION

  • Most questions answered within 24 hours
  • Questions answered by our technical staff based on the information provided by you (in some cases, answers are just our opinions. Have your vehicle diagnosed at a dealership for an exact repair solution)
  • Some questions may require additional diagnosis at our Virginia Beach BMW repair center.